Our Values
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Everything we build begins with the people who move freight. Our first user is the freight forwarder, yet we never forget that forwarders serve destination agents, shippers, and ultimately consignees. Our values guide every design, every feature, and every support ticket. They’re simple on purpose:
User First
We put operators at the center. If a feature doesn’t help a forwarder do great work today, it doesn’t ship.
- Design with the desk in mind—fast, clear, minimal clicks.
- Solve the forwarder’s job and empower what they offer their customers.
- Respect context: different roles, languages, and workflows.
Urgency
Logistics is a race against time. Lives, livelihoods, and reputations depend on on‑time delivery. We move with disciplined speed.
- Act now: clear owners, clear next steps, short feedback loops.
- Prevent crises: deadlines, SLAs, and proactive alerts—not firefighting.
- Focus on impact: ship improvements that reduce delay, rework, and risk.
Integrity
We do what we say. Transparent, consistent, and trustworthy. Especially with data that powers competitive advantage.
- Tell the truth, own mistakes, fix fast.
- Protect confidentiality: rates, routes, counterparties, and docs.
- Build auditable systems: who changed what, when, and why.
Why these values matter in freight
Complex, multi‑leg supply chains can hide dangerous problems: altered documents, obscured hand‑offs, or even human trafficking concealed within sealed units. Recent tragedies and compliance failures around the world prove that modern tools alone don’t guarantee safety. Our values keep us focused on the work that prevents harm rather than merely reacting to it.
How we operate
- User First → Empathy: Every interaction — whether through our app or in person — is designed to reduce stress, create clarity, and put you in control.
- Urgency → Responsiveness: If you reach out, we respond immediately. No waiting, no “left on read.” We’ll meet you anytime, anywhere, and do what it takes to support you without delay.
- Integrity → Radical Transparency: Inspired by Ray Dalio’s principles, we hold ourselves to radical truth and openness. We judge success by how well we make decisions through honesty and accountability, both with you and with each other.
Day‑to‑day commitments
- Design reviews include operators: We validate with real forwarders before and after launch.
- Support with urgency: Response expectations are clear; critical issues trigger immediate escalation.
- Privacy by default: Minimal data collection, isolated environments, and strict vendor diligence.
- No dark patterns: Transparent pricing, plain‑language contracts, and portable data.
We named Mycorza after mycorrhizal networks—the underground systems that connect and nourish forests. We strive to be that resilient, honest network for logistics: invisible when it should be, vital when it must be.